Terms of Service

These terms govern your access to and use of the Tathven websites, applications and services.

Last updated: 14 September 2026  ·  Version 1.0

1. Parties and definitions

These terms are a binding agreement between Tathven AI Private Limited, a company incorporated in India with its registered office at 236, Ramakrishna Mutt Road, Raja Annamalaipuram, Chennai 600028, Tamil Nadu, India (“Tathven”, “we”, “us”), and the person or organisation using the Services (“you”, “Customer”).

Services

The Tathven Agentic ERP, HRMS, Payroll, DMS and control plane applications, the identity service at identity.tathven.com, our websites, APIs, documentation and any related support.

Customer Data

All data, records, files and content that you or your Users submit to, or generate through, the Services.

User

An individual authorised by you to use the Services under your account, including your employees and contractors.

Order

An order form, subscription plan, quotation or written agreement that records the Services purchased, the fees and the subscription term.

If there is a conflict between these terms and a signed Order or master agreement between us, that Order or agreement prevails for the subject it covers.

2. Eligibility

You must be at least eighteen years old and capable of entering into a binding contract under the Indian Contract Act, 1872. The Services are offered for business use. They are not intended for personal or household purposes.

3. Accounts and access

• You must provide accurate registration information and keep it current.
• You are responsible for all activity under your account, and for the acts and omissions of your Users.
• You must keep credentials confidential, enable the authentication controls we make available, and notify us promptly at care@tathven.com if you suspect unauthorised access.
• You may sign in using Google Sign-In. Your use of your Google Account remains subject to Google's own terms. If you lose access to that Google Account, you may lose access to your Tathven account.
• Accounts are for named individuals. You must not share a single set of credentials between multiple people.

4. The Services

Subject to these terms and to payment of applicable fees, we grant you a non-exclusive, non-transferable, non-sublicensable right during the subscription term to access and use the Services for your internal business purposes, for the number of Users and the modules recorded in your Order.

We may release updates, new features and changes to the Services from time to time. We may deprecate a feature, and where a deprecation would materially reduce the functionality you have paid for, we will give you at least 60 days notice.

5. Fees, taxes and payment

• Fees are as set out in your Order. Unless stated otherwise, fees are payable in advance and are quoted exclusive of taxes.
• GST and any other applicable indirect taxes, duties or levies are payable by you in addition to the fees, at the rate in force on the date of supply. We will issue a tax invoice in the form required under the Central Goods and Services Tax Act, 2017.
• Where tax is required to be deducted at source under the Income-tax Act, 1961, you may deduct it and must furnish the relevant certificate within the statutory timeframe.
• Invoices are payable within 30 days of the invoice date. Overdue amounts may attract interest at 1.5% per month or the maximum permitted by law, whichever is lower.
• Subscriptions renew automatically for successive terms equal to the original term unless either party gives written notice of non-renewal at least 30 days before the end of the then-current term.
• We may revise fees at renewal on at least 60 days written notice.
• Except where these terms or applicable law require otherwise, fees paid are non-refundable and subscriptions cannot be cancelled mid-term.

6. Acceptable use

You must not, and must not permit any User or third party to:

• use the Services in breach of any applicable law, including the Information Technology Act, 2000 and the DPDP Act;
• upload or transmit material that is unlawful, defamatory, obscene, infringing or that contains malware;
• attempt to gain unauthorised access to the Services, other customers' data, or our underlying infrastructure;
• probe, scan, penetration-test or benchmark the Services without our prior written consent;
• reverse engineer, decompile or disassemble the Services, or attempt to derive their source code, except to the extent this restriction is unenforceable under applicable law;
• resell, sublicense, rent, lease or provide the Services as a service bureau to third parties, unless your Order expressly permits it;
• remove or obscure any proprietary notices; or
• use the Services in a way that imposes an unreasonable load on our infrastructure or circumvents usage limits or rate limits.

7. Your data

As between you and us, you own all Customer Data and all intellectual property rights in it. You grant us a limited licence to host, store, process, transmit and display Customer Data solely to provide, secure and support the Services, and as otherwise instructed by you.

You are responsible for the accuracy and legality of Customer Data and for having the rights and consents necessary for us to process it. Where Customer Data includes personal data, we process it as your Data Processor in accordance with our Privacy Policy and any data processing terms in your Order.

On termination, you may export Customer Data through the export tools in the Services for 30 days after the effective date of termination. After that period we may delete Customer Data in accordance with our retention schedule. We will provide reasonable assistance with a bulk export on request, which may be chargeable at our then-current professional services rates.

We may generate aggregated and de-identified statistics from use of the Services and may use those statistics to operate, improve and market the Services, provided they do not identify you, your Users or any individual.

8. Intellectual property

The Services, including all software, designs, text, graphics, documentation and the Tathven name and marks, are owned by us or our licensors and are protected by Indian and international intellectual property law. Except for the limited rights expressly granted in section 4, no rights are granted to you.

If you send us suggestions, feature requests or feedback, you grant us a perpetual, irrevocable, worldwide, royalty-free right to use and incorporate them into the Services without obligation or attribution.

9. Third-party services

The Services may interoperate with third-party services such as Google Sign-In, payment gateways, banking interfaces, GST network services and email providers. Those services are provided by their own operators under their own terms, and we are not responsible for their availability, accuracy or acts. Enabling an integration may require you to authorise data sharing with that provider.

10. Availability and support

We aim to keep the Services available continuously, subject to planned maintenance for which we will give advance notice where practicable, and to emergency maintenance. Any service level commitment applies only if it is expressly stated in your Order.

Support is provided through email at care@tathven.com during 9.30 am to 6.30 pm IST, Monday to Friday, excluding public holidays, at the level recorded in your Order.

11. Confidentiality

Each party may receive confidential information of the other. The receiving party must use it only to perform under these terms, protect it with at least reasonable care, and not disclose it except to personnel and advisers who need it and are bound by equivalent obligations. These duties do not apply to information that is or becomes public without breach, was already known without duty of confidence, or is independently developed. Disclosure required by law is permitted, with prompt notice to the other party where lawful.

12. Suspension and termination

Suspension. We may suspend access, in whole or part, where there is a material security risk, where your use threatens the integrity of the Services or other customers, where required by law, or where fees remain unpaid 30 days past the due date. We will give notice where practicable and restore access once the cause is resolved.

Termination for cause. Either party may terminate if the other commits a material breach and fails to cure it within thirty days of written notice, or becomes insolvent or subject to winding-up proceedings.

Effect. On termination your right to use the Services ends, accrued fees become payable, and section 7 governs data export. Sections 7, 8, 11, 13, 14, 15, 18 and 19 survive termination.

13. Disclaimer of warranties

We warrant that we will provide the Services with reasonable skill and care and in a professional manner. Except for that warranty and any warranty expressly stated in your Order, and to the maximum extent permitted by law, the Services are provided “as is” and “as available”, and we disclaim all other warranties, whether express, implied or statutory, including merchantability, fitness for a particular purpose and non-infringement.

We do not warrant that the Services will be uninterrupted or error-free, that all defects will be corrected, or that the Services will meet every requirement you may have.

14. Limitation of liability

To the maximum extent permitted by law, neither party is liable for indirect, incidental, special, consequential, exemplary or punitive damages, or for loss of profits, revenue, goodwill, business opportunity or anticipated savings, arising out of or relating to these terms, however caused and on any theory of liability.

Each party's total aggregate liability arising out of or relating to these terms is limited to the fees paid or payable by you for the Services in the twelve months immediately preceding the event giving rise to the claim.

These limits do not apply to your obligation to pay fees, to either party's liability for fraud or wilful misconduct, to breach of section 8, or to any liability that cannot be limited or excluded under applicable law.

15. Indemnity

You will defend and indemnify us against third-party claims arising from Customer Data, from your use of the Services in breach of these terms or applicable law, or from your failure to obtain any consent required for us to process personal data.

We will defend and indemnify you against third-party claims that the Services, used in accordance with these terms, infringe that third party's Indian intellectual property rights. We may, at our option, procure the right to continue use, modify the Services to be non-infringing, or terminate the affected Services and refund prepaid unused fees. We have no obligation for claims arising from Customer Data, from modifications not made by us, or from use in combination with anything we did not supply.

Each indemnity is conditional on prompt written notice of the claim, sole control of the defence resting with the indemnifying party, and reasonable cooperation from the indemnified party.

16. Force majeure

Neither party is liable for delay or failure to perform, other than a payment obligation, caused by events beyond its reasonable control, including acts of God, flood, fire, earthquake, epidemic, war, terrorism, civil unrest, strikes, governmental action, failure of the public internet, power grid or telecommunications networks, or failure of a cloud infrastructure provider.

17. Changes to the Services and these terms

We may amend these terms. We will post the revised version here and update the “last updated” date. Where an amendment is material and adverse to you, we will give at least 30 days notice by email or in-product before it takes effect. If you do not accept a material amendment, you may terminate the affected subscription before it takes effect and receive a pro-rata refund of prepaid unused fees. Continued use after the effective date constitutes acceptance.

18. Governing law and disputes

These terms are governed by the laws of India, without regard to conflict of laws principles.

The parties will first attempt to resolve any dispute through good-faith discussion between senior representatives within thirty days of written notice of the dispute.

Failing that, the dispute will be referred to and finally resolved by arbitration under the Arbitration and Conciliation Act, 1996, by a sole arbitrator appointed by agreement between the parties. The seat and venue of arbitration will be Chennai, Tamil Nadu and the language will be English. The award is final and binding.

Subject to the arbitration clause, the courts at Chennai have exclusive jurisdiction. Nothing prevents either party from seeking urgent interim or injunctive relief from a court of competent jurisdiction.

19. General

• Entire agreement. These terms, your Order and the Privacy Policy are the entire agreement between us on their subject matter and supersede prior discussions.
• Assignment. You may not assign these terms without our prior written consent. We may assign to an affiliate or in connection with a merger or sale of assets.
• Severability. If a provision is held unenforceable, it is modified to the minimum extent necessary and the rest remains in force.
• Waiver. A failure to enforce a provision is not a waiver of it.
• Relationship. The parties are independent contractors. Nothing creates a partnership, agency, joint venture or employment relationship.
• Notices. Notices to us go to care@tathven.com and to our registered office. Notices to you go to the email address on your account.
• Publicity. We may identify you as a customer and use your name and logo on our website and in marketing materials, unless you tell us in writing not to.
• Export and sanctions. You confirm you are not subject to any Indian or international sanctions that would prohibit your use of the Services.

20. Contact