Bookings, packages and every centre’s books, in one place.
Appointments without double-booking, prepaid session packages, consumables drawn per session, and franchise settlement every month. Tathven Agentic ERP runs a wellness centre, clinic or salon, or a whole network of them.
A central brand with franchisee centres, each with its own books.
The pain points
And how Tathven answers each one
Front desk
1
Double-booked therapists and rooms
The pain
Bookings live in a diary or a group chat. The same therapist or room is booked twice, and the front desk finds out when both customers arrive.
How Tathven solves it
A day and week calendar shows every practitioner and room. A booking goes into a free slot, and the same practitioner or room cannot be booked twice. Bookings can be moved by dragging, checked in, completed or marked no-show, and a mistake can be undone. Practitioners have their weekly hours per centre, their role and dated certifications, and rooms have their type and capacity.
2
Packages sold, sessions forgotten
The pain
A customer buys ten sessions. Nobody knows how many are left, the package expires without a word, and the customer argues at the counter.
How Tathven solves it
Session packages are sold prepaid, and the sessions go into the customer’s wallet, for one person or a group. Each visit uses a session. Packages carry an expiry date, a free extension within a set limit, and reminders by e-mail, SMS and WhatsApp before they expire.
Packages and the sessions each one gives.
3
Walk-ins and pay-per-visit
The pain
A walk-in is served and billed on paper, and the visit never reaches the books.
How Tathven solves it
A pay-per-visit booking raises the order, and completing the visit invoices it. A no-show is free unless the service carries a no-show fee. Products at the counter are sold as a counter sale.
Care and consumables
4
Clinical notes on loose paper
The pain
Consultation notes are on paper or in a shared folder that anyone can open.
How Tathven solves it
Clinical notes record concerns, findings, recommendations, advice, tests ordered and the follow-up date, and earlier versions are never overwritten. Only staff with the clinical right can see them. The front desk never does, and every read is logged with who, where and when.
5
Lab tests that go missing
The pain
A test is ordered, the sample goes to the lab, and nobody follows up until the customer calls.
How Tathven solves it
Each test moves through a worklist: ordered, kit issued, sample collected, sent to the lab, result received, reported to the customer. Overdue steps are flagged. The lab’s report is filed against the test.
6
Oils and consumables that disappear
The pain
Oils, linen and products are used every day, and nobody knows what a session really costs.
How Tathven solves it
Each service has a recipe of the consumables it uses. Completing a visit draws them from the centre’s stock, first-expiry-first, and bulk items are issued weekly. A report compares expected and actual usage, and the margin per service.
Consumables with their lots and expiry dates.
Franchise networks
7
Every centre’s books, and the brand’s share
The pain
Each franchisee keeps its own books in its own way. Working out the brand’s share every month is a spreadsheet war.
How Tathven solves it
Each centre has its own GSTIN, finance book and staff, and the brand cannot see into an independent franchisee’s accounts. Settlement runs monthly from the centres’ own books: the brand’s commission on delivered sessions, at each centre’s share, plus a share of retail. The brand approves the settlement, which raises the commission invoice and the centre’s purchase bill, and each transfer is marked paid with its bank reference.
The terms every unit in the network follows.Each unit’s month, settled from its own books.
8
Customers who visit more than one centre
The pain
A customer buys a package at one centre and wants to use it at another.
How Tathven solves it
Customers belong to the centre that owns them, which can share them, and a package’s sessions can be transferred to another centre.
Customers and the assistant
9
Enquiries on WhatsApp, lost in phones
The pain
Enquiries arrive on staff phones, and leads are lost when someone leaves.
How Tathven solves it
The CRM’s WhatsApp inbox brings every conversation into one place. A message from a new number opens a lead, and a known customer’s message opens or continues a ticket. Leads are scored by the AI so the team calls the hottest first.
10
An assistant for the owner
The pain
Every question about the business needs someone to run a report.
How Tathven solves it
Tathven’s AI assistant answers from your own data, within your own access rights, and prepares documents for you to confirm. Nothing happens until you do.
Feature by feature
What you get
🛑
Bookings
Day and week calendar, practitioners and rooms, no double-booking, check-in, no-show, undo.
🎟️
Packages
Prepaid sessions, one-to-one and group wallets, expiry, capped extension, expiry reminders by e-mail, SMS and WhatsApp.
🤝
Billing
Pay-per-visit, counter sales, receipts, GST on services.
🩺
Care
Clinical notes behind their own permission with an access log, lab-test worklist.
🏷️
Consumables
Service recipes, stock drawn per visit, first-expiry lots, usage and margin report.
🏪
Franchise
Each centre’s own books and GSTIN, monthly settlement, commission invoices, transfers with bank references.
🤝
CRM
WhatsApp inbox, leads with AI scoring.
✨
Agentic ERP
An assistant that answers and prepares, for you to confirm.
Tathven Agentic ERP
Start with your next booking.
Bring your therapists, your packages and your centres. Tathven Agentic ERP brings the rest, for one centre or a whole network.
